proces/how to order

I feel that personal contact and discussion, a unique design and the building process are equally important to get your best bike. Ordering a bike with me looks something like this:

First send me a message with your dreams and wishes: what will you be doing with the bike, where do you ride, how do you ride, how big are you, what are your current bikes,etc. Everything to give me an impression of the person I am talking to.
I will then send you a form for your measurements, parts and other vital info for your new bike. If you are not sure about how you sit and ride, or have some physical issues I’ll probably advise you to go and get a good bikefit. I proudly work with Mago in Rotterdam, but if you have another fitter that’s of course fine.

I will then send you a design for you to comment on. You are also welcome in the workshop for a personal meeting. Once we both agree on the design of the bike I will ask a 50% deposit for the bike, and start ordering parts.

Once I start building your frame I will contact you, and try to keep you updated on the progress.

After the frame comes back from paint or powdercoat I will check it again, clean threads, face, ream and tap where needed and treat the frame internally against rust. Once the 2nd invoice is payed you can pick up the frame or I’ll ship it to you. When you have ordered a complete bike I’ll build it up, thoroughly check and carefully testride it before it is delivered.

Warranty:

All project12 frames are covered by a 2 years warranty on manufacturing defects. Within 2 years of you receiving the frame we will cover materials, labour and powdercoating.
Due to the very specific and detailed nature repainting custom painted frames is not covered in the base price. For an additional charge you can get your custom paintjob included in the warranty of the frame. Reparing small patches will be judged on a case by case basis and after consulting the painter.
Powdercoating a previously painted frame is included in the warranty, with a choice in any RAL colors.

Crash replacement:

All project12 frames are covered by a 2 year crash replacement/crash fix. If you damage your frame in a crash or accident we will fix it for you for material, paint and shipping cost only, labour will not be charged. If the damage is so extensive that the whole frame needs to be replaced we will offer you a discount on a new frame.

Warranty and crash replacement are only covered for the original owner.
3rd party parts mounted to the frame are covered by the warranty policy of the 3rd party supplier.